Help

Here we will introduce the ZOZOTOWN usage guide, shopping help, FAQs, and inquiry methods in an easy to understand manner.

Computer Requirements

Internet Requirements

We recommend the following in order to enjoy a comfortable viewing experience with our site.

■Web Browser
【Windows】

○Internet Explorer 6.0 SP1 or later
○Firefox 1.5 or later

【Macintosh OSX】

○Safari 2.0 or later
○Firefox 1.5 or later

※ This site uses CSS, JavaScript, and other standard web technology in order to achieve better accessibility and usability. Please enable CSS and JavaScript functionality and use one of the browsers listed above.
※ Please understand that when using the OSX Internet Explorer or browsers from Mac OS 9.x or earlier, portions of the layout may not display correctly.

■Plug-ins

ZOZOTOWN has prepared animations, videos, and other content for you so that you can enjoy a better experience on our site. The plug-ins required to enjoy our content are listed below. If you do not have one or more of the listed plug-ins, please take this opportunity to obtain them now.

■Recommended Monitor Resolution
1024×768 pixels or more
■Recommended Internet Speed
Broadband Recommended

[Cookies Not Allowed] error

This site's shopping cart system uses browser "cookie" functions. You must set your cookies to "allowed" in your browser. Please verify your settings. You can use the following as a reference.

【Windowsの場合】
●Internet Explorer 6.0
  1. 1. Select "Internet Options" from the "Tools" menu.
  2. 2. Click the "Privacy" tab.
  3. 3. Select the "Advanced Settings" option to the side of the "Import" button.
  4. 4. Place a check mark in the box labeled "Automatically overwrite cookies".
    Select "Accept" for "First Party Cookies" and "Accept" for "Third Party Cookies."
●Internet Explorer 4.0 - 5.0
  1. 1. Select "Internet Options" from the "Display" menu.
  2. 2. Click the "Advanced Options" tab.
  3. 3. Select "Always accept cookies" from the "cookie" radio buttons in the "Security" section.
●Internet Explorer 5.0 or Higher
  1. 1. Select "Internet Options" from the "Tools" menu.
  2. 2. Click the "Security" tab.
  3. 3. Click the "Customize Level" button.
    Select "Allow" from among the radio buttons for "Usage Permissions for Cookies Stored on Your Computer" in the "Cookies" section. Further select "Allow" from the radio buttons for "Usage Conditions of Cookies for Each Session."
●Netscape Communicator 7.0 or Higher
  1. 1. Select "Settings" from the "Edit" menu.
  2. 2. Click the "Cookies" tab from "Privacy and Security."
  3. 3. Select "Enable Cookies" from the radio buttons.
【Macintosh】
●Internet Explorer 5.0 or Higher
  1. 1. Select "Edit" from the menu bar.
  2. 2. Select "Accept when received" under "Cookies" in "Initial Settings."
●Netscape Communicator 7.0 or higher
  1. 1. Select "Settings" from the "Edit" menu.
  2. 2. Click the "Cookies" tab from "Privacy and Security".
  3. 3. Select "Enable Cookies" from the radio buttons.
●Netscape Communicator 6.0 or higher
  1. 1. Select "Settings" from the "Edit" menu.
  2. 2. Click the "Cookies" tab from "Privacy and Security".
  3. 3. Select "Enable Cookies" from the radio buttons.

Error: [A Program Error Has Occurred]

There is a chance of rare and unforeseen errors occurring during to the shopping process.
When this happens, the following error is displayed: [A Program Error Has Occurred].

In this case you will need to start your shopping procedures over from the beginning. We apologize about this inconvenience.
Please understand that there are also cases in which items saved in your shopping cart will disappear.